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We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the beauty treatment you pay for at Only Beauty Salon

PLEASE ARRIVE ON TIME!

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their treatment, just as you wouldn’t like to be kept waiting!

12-HOUR BOOKING AND CANCELLATION POLICY

We thank you for your consideration of our 12-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients. Please book carefully. No-shows and last-minute cancellations mean that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists. Deposit is required to secure all bookings We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 12 hours notice. Your deposit can either be refunded or held for your next booking. If it is within 12 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit. 

Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

SECURITY

Your 35% deposit will secure your appointment.  Will only be used if you fail to change or cancel your appointment within 12 hours, as per our cancellation policy.

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